📦 Shipping Policy

At Thames Global Limited, we prioritize reliable and timely shipping for all wholesale orders. Please review the following details carefully before placing your order.

1. Shipping Eligibility

  • We ship within the United Kingdom and to selected international locations.

  • All buyers must provide a valid business address — we do not ship to P.O. Boxes.

2. Order Processing Time

  • Orders are processed only after full payment confirmation.

  • Standard processing time is 3–7 business days, depending on product type and stock availability.

  • Prep services (e.g., labeling, bundling) may add 1–3 extra business days.

3. Shipping Methods

  • We partner with trusted carriers such as Royal Mail, DPD, FedEx, UPS, DHL, and regional freight services.

  • Buyers may request to use their own shipping account or labels upon approval.

4. Shipping Costs

  • Shipping costs are calculated based on weight, size, quantity, and destination.

  • Final shipping charges are confirmed on your invoice before dispatch.

  • All shipping fees are non-refundable, unless the shipment is lost due to our error.

5. Tracking & Confirmation

  • Once your order is shipped, tracking details will be emailed automatically.

  • It is the buyer’s responsibility to track shipments and ensure someone is available at the receiving location.

6. Delays & Disclaimer

We are not liable for delays caused by:

  • Courier strikes

  • Natural disasters

  • Customs clearance delays

  • Incorrect addresses provided by the buyer

In such cases, we will assist but cannot guarantee faster resolution.

7. Shipping Damage or Loss

  • Any visible damage or shortage must be reported within 48 hours of delivery.

  • Include clear photos and your invoice number when reporting an issue.

  • Claims submitted after this period may be denied.

8. International Shipping

  • Import duties, taxes, and brokerage fees are the responsibility of the buyer.

  • International delivery times may vary due to customs clearance and carrier handling.

📞 Need Help?

If you have any questions about shipping or delivery:
📧 Email: support@thamesgloballimited.com
🌐 Website: https://thamesgloballimited.com